Privacy Policy

[Your Company Name] ("Tamilzo", "we", "us", or "our"), a company incorporated under the Companies Act, 2013 and having its registered office at [Your Registered Address], is the owner of the website and mobile application 'Tamilzo' (collectively, the "Platform"). This Privacy Policy describes the policies and procedures applicable to the collection, use, disclosure and protection of Your information shared with Us while You use the Platform.

For the purpose of this Privacy Policy, "We", "Us", or "Our" refers to [Your Company Name] and the terms "You", "Your", "Yourself" or "User" refer to the user of the Platform.

This Privacy Policy is an electronic record under the Information Technology Act, 2000 and the rules made thereunder. This Privacy Policy does not require any physical, electronic, or digital signature by Us and has been published in accordance with the provisions of the Information Technology Act, 2000.

By visiting the Platform or setting up/creating a user account on the Platform, You accept and agree to be bound by the terms and conditions of this Privacy Policy and consent to Us collecting, storing, processing, transferring and sharing information including Your Personal Information in accordance with this Privacy Policy.

1. Information We Collect

1.1 Personal Information

You may provide certain information to Us voluntarily while registering on the Platform for availing services including but not limited to:

• Your complete name
• Mobile number
• Email address
• Date of birth, gender, and age
• Address details (delivery address)
• Proof of identity such as Permanent Account Number (PAN), passport, driving license, voter's identity card, or any other government-recognized identification document
• Any other information voluntarily provided through the Platform

The act of providing Your Personal Information is voluntary in nature. We hereby agree and acknowledge that We will collect, use, store, transfer, deal with and share such details in compliance with applicable laws and this Privacy Policy.

1.2 Technical Information

We automatically collect certain information when you use the Platform, including:

• Internet protocol (IP) address
• Browser type and version
• Operating system
• Device information (model, manufacturer)
• App version and usage data
• Location data (with your permission)
• Cookies and similar tracking technologies

1.3 Transaction Information

When you make purchases through the Platform, we collect information related to your transactions, including order details, payment information (processed through third-party payment gateways), and delivery information.

1.4 User-Generated Content

We may collect information you provide when you communicate with us, submit reviews, ratings, feedback, or participate in surveys.

2. How We Use Your Information

We use the information collected in accordance with applicable law, for the following purposes:

• To create Your account and verify Your identity and access privileges
• To provide You access to the Products and services offered by Us, Sellers, or business partners
• To improve the services on the Platform that You request
• For internal business purposes including warehousing, delivery, IT support, and data analysis services
• To resolve disputes, manage Your requests and complaints, and diagnose/troubleshoot technical problems
• To promote a safe service on the Platform and protect the security and integrity of the Platform
• To design and improve products, services, and customer relationship management processes
• To collect payment from You in relation to the services
• To inform You about online and offline offers, products, services, and updates
• To customize Your experience on the Platform or share marketing materials with You
• To allow Our service providers, business partners, and associates to communicate with You
• To identify and respond to security incidents and threats
• To prevent and take corrective action against unlawful activities or suspected fraud
• To communicate important notices or changes in services, use of the Platform, and Terms/policies
• To comply with legal requirements, regulatory obligations, and applicable laws

3. Sharing of Information

We may share Your information with third parties in the following circumstances:

3.1 Service Providers

We may share Your information with third-party service providers who perform services on Our behalf, including:

• Payment processing and transaction services
• Delivery and logistics partners
• Cloud storage and hosting providers
• Customer support and communication services
• Analytics and data analysis services
• Marketing and advertising partners

3.2 Business Partners and Sellers

We may share Your information with sellers, vendors, and business partners to facilitate order fulfillment and delivery of Products and services.

3.3 Legal Obligations

We may disclose Your information when required by law, legal process, litigation, or by governmental or regulatory authorities within or outside India. We may also share information to protect Our rights, property, or safety, or that of Our users and the public.

3.4 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, Your information may be transferred as part of that transaction.

3.5 With Your Consent

We may share Your information with third parties when You have given Us explicit consent to do so.

4. Data Storage and Security

4.1 Data Storage

Your data may be stored with cloud service providers, which may store data on servers located within or outside India. We endeavour to store Personal Information within India to the extent possible.

4.2 Security Measures

We implement reasonable security practices and procedures to protect Your Personal Information from unauthorized access, use, or disclosure. This includes:

• Encryption of sensitive data
• Secure socket layer (SSL) technology for data transmission
• Regular security audits and assessments
• Access controls and authentication mechanisms
• Employee training on data protection

4.3 Limitation of Liability

While we strive to protect Your Personal Information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of Your information. You acknowledge and agree that any transmission of Personal Information is at Your own risk.

5. Retention of Your Personal Information

We maintain records of Your Personal Information only for as long as it is required for the purposes stated in this Privacy Policy, or for as long as required by applicable law. Once the retention period expires, Personal Information will be deleted or anonymized in accordance with our data retention policies and applicable laws.

6. Your Rights and Choices

6.1 Access and Update

You have the right to access, review, and update Your Personal Information through Your account settings on the Platform.

6.2 Withdrawal of Consent

You may withdraw Your consent for the collection, use, or disclosure of Your Personal Information by contacting us. However, withdrawal of consent may limit Your access to certain features or services on the Platform.

6.3 Marketing Communications

You can opt-out of receiving promotional emails or SMS by following the unsubscribe instructions in such communications or by contacting us directly.

6.4 Location Services

You can enable or disable location services through Your device settings. Note that disabling location services may affect Your ability to use certain features of the Platform.

6.5 Account Deletion

You may request deletion of Your account by contacting us. We will delete Your Personal Information in accordance with applicable laws, subject to retention requirements for legal or business purposes.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance Your experience on the Platform, analyze usage patterns, and deliver personalized content. Cookies are small text files stored on Your device.

7.1 Types of Cookies We Use

• Essential Cookies: Necessary for the Platform to function properly
• Performance Cookies: Help us understand how visitors use the Platform
• Functionality Cookies: Remember Your preferences and choices
• Advertising Cookies: Deliver relevant advertisements based on Your interests

7.2 Managing Cookies

You can manage cookie preferences through Your browser settings. Note that disabling certain cookies may affect the functionality of the Platform.

8. Third-Party Links and Services

The Platform may contain links to third-party websites or services that are not operated by Us. We are not responsible for the privacy practices of such third parties. We encourage You to review the privacy policies of any third-party sites You visit.

This Privacy Policy does not apply to information that You provide to, or that is collected by, any third party through the Platform, and any third-party sites that You access or use in connection with the services offered on the Platform.

9. Children's Privacy

The Platform is not intended for use by individuals under the age of 18 years. If You are under 18 years of age:

• You accept and acknowledge that You are accessing the Platform through a parent or legal guardian who is of legal age to form a binding contract under the Indian Contract Act, 1872
• Such person has accepted this Privacy Policy on Your behalf to bind You
• You hereby acknowledge that You are accessing the Platform under the supervision of Your parent or legal guardian and have their express permission to use the services

If We become aware that We have collected Personal Information from a child under 18 without parental consent, We will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify You of any material changes by posting the updated Privacy Policy on the Platform with a new "Last Updated" date.

Your continued use of the Platform after such modifications constitutes Your acceptance of the updated Privacy Policy. We encourage You to review this Privacy Policy periodically.

11. Force Majeure

A "Force Majeure Event" shall mean any event that is beyond Our reasonable control including acts of God, fires, explosions, wars or other hostilities, insurrections, revolutions, strikes, labour unrest, earthquakes, floods, pandemic, epidemics or regulatory or quarantine restrictions, unforeseeable governmental restrictions or controls, or a failure by a third-party hosting provider or internet service provider.

We shall not be held liable for any failure or delay in protecting Your Personal Information or performing obligations under this Privacy Policy due to a Force Majeure Event.

12. Grievance Redressal

In accordance with the Information Technology Act, 2000 and the rules made thereunder, if You have any grievances with respect to the Platform or this Privacy Policy, You can contact Our Grievance Officer:

We will use reasonable efforts to respond to Your grievance within a reasonable timeframe. Except where required by law, We cannot ensure a response to questions or comments regarding topics unrelated to this Privacy Policy or the privacy practices specified herein.

13. Contact Us

If you have any questions, concerns, or feedback regarding this Privacy Policy or our privacy practices, please contact us:

14. Governing Law and Jurisdiction

This Privacy Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising from this Privacy Policy shall be subject to the exclusive jurisdiction of courts located in [Your City], India.