Privacy Policy

Welcome to Tamilzo. This Privacy Policy explains how Tamilzo ("we", "us", or "our"), a company incorporated under the Companies Act, 2013 and having its registered office at No: 2, 1st Floor, Mariyam Complex, Mallipattinam, Sarabendrarajanpattinam, Tamil Nadu 614723, India, collects, uses, and protects your information when you use our mobile application and website (collectively, the "Platform").

We are committed to protecting your privacy and being transparent about our data practices. This policy applies to all users of the Tamilzo Platform.

By using the Tamilzo Platform, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree with this policy, please do not use our Platform.

1. Information We Collect

1.1 Personal Information You Provide

When you create an account or use our services, we collect:

• Name: Your full name for account identification and order processing
• Phone Number: Used for authentication, account access, and order-related communications
• Delivery Address: Required to deliver your orders to the correct location
• Order Information: Details about products you browse, add to cart, and purchase

1.2 Location Information

With your permission, we collect and use your device's location data to:

• Show you products and services available in your area
• Provide accurate delivery time estimates
• Help delivery partners locate your address
• Improve our service coverage and availability

You can enable or disable location services at any time through your device settings. However, disabling location may limit your ability to use certain features of the app.

1.3 Device and Usage Information

We automatically collect certain technical information when you use the Platform:

• Device type, model, and operating system
• App version and usage patterns
• IP address and browser type (for website)
• Pages viewed and features used within the app
• Time and date of your visits

1.4 What We Don't Collect

2. How We Use Your Information

We use your information for the following purposes:

• Account Management: To create and manage your account, verify your identity, and provide secure access
• Order Processing: To process your orders, arrange delivery, and provide order updates
• Communication: To send order confirmations, delivery notifications, and important updates about our services
• Service Improvement: To understand how you use our Platform and improve our products and services
• Customer Support: To respond to your questions, complaints, and support requests
• Location Services: To show relevant products, check service availability, and facilitate delivery
• Payment Processing: To process transactions and verify payments when online payment options are enabled
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Security: To protect against fraud, unauthorized access, and other security issues

3. How We Share Your Information

We share your information only in the following limited circumstances:

3.1 Service Providers and Delivery Partners

We share necessary information (name, phone number, delivery address) with:

• Delivery partners to fulfill and deliver your orders
• Payment processors (such as Razorpay) to process transactions when online payments are enabled
• Cloud hosting and technology service providers
• Customer support service providers
• Analytics providers to improve our services

These third parties are required to protect your information and use it only for the services they provide to us.

3.2 Sellers and Vendors

We share your order details and delivery information with sellers to fulfill your purchases.

3.3 Legal Requirements

We may disclose your information when required by law, court order, or government request, or to protect our rights, property, or the safety of our users.

3.4 Business Transfers

If Tamilzo is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. You will be notified of any such change.

4. How We Protect Your Information

We take the security of your information seriously and implement appropriate measures including:

• Secure data encryption during transmission
• Access controls to limit who can view your information
• Regular security assessments and updates
• Secure storage on protected servers

However, no system is completely secure. While we strive to protect your information, we cannot guarantee absolute security. Please keep your account credentials confidential.

5. Account Deletion and Data Removal

5.1 How to Delete Your Account

You can delete your Tamilzo account at any time directly through the app:

1. Open the Tamilzo app and log in to your account
2. Go to your Account/Profile section
3. Select "Delete Account" option
4. Confirm your decision

5.2 What Happens When You Delete Your Account

When you delete your account:

• Your account is immediately deactivated and you will no longer be able to log in
• Your personal information (name, phone number, addresses) is anonymized and removed from active systems
• You will no longer receive communications from us
• Your order history and personal profile will no longer be accessible

5.3 Data Retention After Deletion

While we delete or anonymize your personal information, we may retain certain non-identifiable information for legitimate purposes including:

• Legal Compliance: As required by applicable laws and regulations (e.g., tax records, transaction logs)
• Fraud Prevention: Anonymized data to prevent fraud and abuse of our services
• Analytics: Aggregated, non-identifiable data for business analytics and service improvement
• Dispute Resolution: Records necessary for resolving disputes or enforcing our terms

This retained data cannot be used to identify you personally. If you create a new account in the future, it will be treated as a completely new user with no connection to your previous account.

6. Your Rights and Choices

6.1 Access and Update

You can access and update your personal information at any time through your account settings in the app.

6.2 Location Permissions

You control location access through your device settings. You can enable or disable location services at any time, though this may limit some app features.

6.3 Marketing Communications

You can opt out of promotional messages by following the unsubscribe instructions in those messages or contacting our support team.

6.4 Data Portability

You can request a copy of your personal data by contacting us at contact@tamilzo.com.

7. How Long We Keep Your Information

We retain your personal information for as long as your account is active or as needed to provide you services. After account deletion, we retain only what is necessary for legal compliance, fraud prevention, and dispute resolution purposes.

8. Children's Privacy

The Tamilzo Platform is not intended for individuals under the age of 18. If you are under 18:

• You must use the Platform under the supervision of a parent or legal guardian
• Your parent or guardian must create and manage the account on your behalf
• They are responsible for all activities conducted through the account

If we become aware that we have collected information from a child under 18 without proper parental consent, we will take steps to delete that information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the "Last Updated" date at the top of this policy.

For significant changes, we will notify you through the app or via email. Your continued use of the Platform after changes are made constitutes your acceptance of the updated policy.

10. Third-Party Links

Our Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing them with any information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

12. Grievance Redressal

In accordance with the Information Technology Act, 2000, if you have any grievances regarding this Privacy Policy, you can contact our Grievance Officer:

We will make reasonable efforts to respond to your grievance within a reasonable timeframe.

13. Governing Law

This Privacy Policy is governed by the laws of India. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of courts in Tamil Nadu, India.